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Visual previews not working (DNG converter timeout)

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#1 Barbossa
Hello,

when I try to generate visual previews, it doesn't work. The line turns yellow and then slowly red. It looks like there is a problem with the DNG converter, because in the log file it says Error creating visual preview, Run into DNG Converter timeout.
I checked the DNG converter path in external tools, I tried installing older versions of the converter, I tried moving it into a different folder and changing the path in the program, nothing works.
I hope someone can help me. Thanks!

I am attaching the log file (an example folder with 20 cr2 files - the log file is not whole because it's long but it's the same to the end):

Support request from user running evaluation version.

Code:
[2020-09-20 10:41:59] INFO: Log file was created at: C:\Users\domen\Documents\LRTimelapse\LRTimelapse.log
[2020-09-20 10:41:59] INFO: Documents folder at: C:\Users\domen\Documents
[2020-09-20 10:41:59] DEBUG: Loading settings from C:\Users\domen\AppData\Roaming\LRTimelapse\user.props
[2020-09-20 10:41:59] DEBUG: ICC-Profile defined in settings doesn't exist. Turned off color management.
[2020-09-20 10:41:59] INFO: LRTimelapse 5.5.1 (2020-09-09) Build 667
[2020-09-20 10:41:59] INFO: (c) 2020 Gunther Wegner
[2020-09-20 10:41:59] INFO: https://lrtimelapse.com
[2020-09-20 10:41:59] INFO: Java version: 11.0.3 (64bit) from AdoptOpenJDK
[2020-09-20 10:41:59] INFO: Running on: Windows 10 locale: sl_SI
[2020-09-20 10:41:59] INFO: Windows architecture: 64 bit
[2020-09-20 10:41:59] INFO: OS Version: 10.0
[2020-09-20 10:41:59] INFO: Found 12 processor cores.
[2020-09-20 10:41:59] INFO: Java runtime: 64 bit
[2020-09-20 10:41:59] INFO: No License Key found. Running LRTimelapse unlicensed for EVALUATION.
[2020-09-20 10:41:59] INFO: -- system properties: ---------------
[2020-09-20 10:41:59] DEBUG: sun.desktop: windows
[2020-09-20 10:41:59] DEBUG: awt.toolkit: sun.awt.windows.WToolkit
[2020-09-20 10:41:59] DEBUG: java.specification.version: 11
[2020-09-20 10:41:59] DEBUG: sun.cpu.isalist: amd64
[2020-09-20 10:41:59] DEBUG: sun.jnu.encoding: Cp1250
[2020-09-20 10:41:59] DEBUG: java.class.path: C:\Program Files\LRTimelapse 5\LRTimelapse.jar
[2020-09-20 10:41:59] DEBUG: sun.awt.enableExtraMouseButtons: true
[2020-09-20 10:41:59] DEBUG: java.vm.vendor: AdoptOpenJDK
[2020-09-20 10:41:59] DEBUG: sun.arch.data.model: 64
[2020-09-20 10:41:59] DEBUG: java.util.Arrays.useLegacyMergeSort: true
[2020-09-20 10:41:59] DEBUG: user.variant:
[2020-09-20 10:41:59] DEBUG: java.vendor.url: https://adoptopenjdk.net/
[2020-09-20 10:41:59] DEBUG: user.timezone: Europe/Berlin
[2020-09-20 10:41:59] DEBUG: os.name: Windows 10
[2020-09-20 10:41:59] DEBUG: java.vm.specification.version: 11
[2020-09-20 10:41:59] DEBUG: apple.laf.useScreenMenuBar: true
[2020-09-20 10:41:59] DEBUG: sun.java.launcher: SUN_STANDARD
[2020-09-20 10:41:59] DEBUG: user.country: SI
[2020-09-20 10:41:59] DEBUG: sun.boot.library.path: C:\Program Files\LRTimelapse 5\jre\bin
[2020-09-20 10:41:59] DEBUG: sun.java.command: C:\Program Files\LRTimelapse 5\LRTimelapse.jar
[2020-09-20 10:41:59] DEBUG: jdk.debug: release
[2020-09-20 10:41:59] DEBUG: sun.cpu.endian: little
[2020-09-20 10:41:59] DEBUG: user.home: C:\Users\domen
[2020-09-20 10:41:59] DEBUG: user.language: sl
[2020-09-20 10:41:59] DEBUG: java.specification.vendor: Oracle Corporation
[2020-09-20 10:41:59] DEBUG: java.version.date: 2019-04-16
[2020-09-20 10:41:59] DEBUG: java.home: C:\Program Files\LRTimelapse 5\jre
[2020-09-20 10:41:59] DEBUG: com.sun.media.jai.disableMediaLib: true
[2020-09-20 10:41:59] DEBUG: file.separator: \
[2020-09-20 10:41:59] DEBUG: java.vm.compressedOopsMode: Zero based
[2020-09-20 10:41:59] DEBUG: java.specification.name: Java Platform API Specification
[2020-09-20 10:41:59] DEBUG: java.vm.specification.vendor: Oracle Corporation
[2020-09-20 10:41:59] DEBUG: java.awt.graphicsenv: sun.awt.Win32GraphicsEnvironment
[2020-09-20 10:41:59] DEBUG: com.apple.macos.useScreenMenuBar: true
[2020-09-20 10:41:59] DEBUG: user.script:
[2020-09-20 10:41:59] DEBUG: sun.management.compiler: HotSpot 64-Bit Tiered Compilers
[2020-09-20 10:41:59] DEBUG: java.runtime.version: 11.0.3+7
[2020-09-20 10:41:59] DEBUG: user.name: domen
[2020-09-20 10:41:59] DEBUG: path.separator: ;
[2020-09-20 10:41:59] DEBUG: os.version: 10.0
[2020-09-20 10:41:59] DEBUG: jna.nosys: true
[2020-09-20 10:41:59] DEBUG: java.runtime.name: OpenJDK Runtime Environment
[2020-09-20 10:41:59] DEBUG: file.encoding: Cp1250
[2020-09-20 10:41:59] DEBUG: jnidispatch.path: C:\Users\domen\AppData\Local\Temp\jna-95766891\jna4932806286598518573.dll
[2020-09-20 10:41:59] DEBUG: java.vm.name: OpenJDK 64-Bit Server VM
[2020-09-20 10:41:59] DEBUG: java.vendor.version: AdoptOpenJDK
[2020-09-20 10:41:59] DEBUG: logfilename: C:\Users\domen\Documents\LRTimelapse\LRTimelapse.log
[2020-09-20 10:41:59] DEBUG: jna.loaded: true
[2020-09-20 10:41:59] DEBUG: java.vendor.url.bug: https://github.com/AdoptOpenJDK/openjdk-build/issues
[2020-09-20 10:41:59] DEBUG: java.io.tmpdir: C:\Users\domen\AppData\Local\Temp\
[2020-09-20 10:41:59] DEBUG: java.version: 11.0.3
[2020-09-20 10:41:59] DEBUG: user.dir: C:\Program Files\LRTimelapse 5
[2020-09-20 10:41:59] DEBUG: os.arch: amd64
[2020-09-20 10:41:59] DEBUG: sun.java2d.uiScale: 1.0
[2020-09-20 10:41:59] DEBUG: java.vm.specification.name: Java Virtual Machine Specification
[2020-09-20 10:41:59] DEBUG: java.awt.printerjob: sun.awt.windows.WPrinterJob
[2020-09-20 10:41:59] DEBUG: sun.os.patch.level:
[2020-09-20 10:41:59] DEBUG: java.library.path: C:\Program Files\LRTimelapse 5\jre\bin;C:\windows\Sun\Java\bin;C:\windows\system32;C:\windows;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\ProgramData\chocolatey\bin;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Users\domen\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\LRTimelapse 5\jre\bin;.
[2020-09-20 10:41:59] DEBUG: java.vendor: AdoptOpenJDK
[2020-09-20 10:41:59] DEBUG: java.vm.info: mixed mode
[2020-09-20 10:41:59] DEBUG: java.vm.version: 11.0.3+7
[2020-09-20 10:41:59] DEBUG: prism.allowhidpi: false
[2020-09-20 10:41:59] DEBUG: sun.io.unicode.encoding: UnicodeLittle
[2020-09-20 10:41:59] DEBUG: java.class.version: 55.0
[2020-09-20 10:41:59] INFO: -- end of system properties --------
[2020-09-20 10:41:59] DEBUG: Registered Tiff-Reader: com.sun.imageio.plugins.tiff.TIFFImageReader@315f43d5
[2020-09-20 10:41:59] DEBUG: Registered Tiff-Reader: com.twelvemonkeys.imageio.plugins.tiff.TIFFImageReader@38f116f6
[2020-09-20 10:42:00] DEBUG: Launched worker with 4 threads.
[2020-09-20 10:42:00] INFO: Loading directory structure
[2020-09-20 10:42:00] DEBUG: Initializing directory chooser
[2020-09-20 10:42:00] DEBUG: Start path: L:\Media\Canon 5D MkIV\2020\2020-09-14 - Razvit prvi film
[2020-09-20 10:42:00] DEBUG: Building user interface
[2020-09-20 10:42:00] DEBUG: Building Table
[2020-09-20 10:42:00] DEBUG: Updating column widths
[2020-09-20 10:42:00] DEBUG: Setting header renderer
[2020-09-20 10:42:00] DEBUG: Register cell editing
[2020-09-20 10:42:01] DEBUG: Create table popup
[2020-09-20 10:42:01] DEBUG: Enabling drag-drop
[2020-09-20 10:42:01] DEBUG: Done creating UI
[2020-09-20 10:42:01] DEBUG: Creating UI-bindings...
[2020-09-20 10:42:01] DEBUG: Preview Color Management not activated. You can activate it in the Settings.
[2020-09-20 10:42:01] DEBUG: Launched worker with 4 threads.
[2020-09-20 10:42:01] DEBUG: Checking for render tasks in: C:\Users\domen\Documents\LRTimelapse\LRTInterface.txt
[2020-09-20 10:42:01] DEBUG: Launching ExifTool: C:\Program Files\LRTimelapse 5\exiftool.exe
[2020-09-20 10:42:02] INFO: ExifTool: 12.03
[2020-09-20 10:42:02] DEBUG: Exif Tool available.
[2020-09-20 10:42:02] DEBUG: Using 64bit DNG Converter in C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe
[2020-09-20 10:42:02] DEBUG: DNG Converter available.
[2020-09-20 10:42:02] DEBUG: MPEG Encoder available.
[2020-09-20 10:42:02] INFO: Detected 1 screen:
[2020-09-20 10:42:02] INFO: Screen 1: 3840 2160
[2020-09-20 10:42:02] DEBUG: Setting window position
[2020-09-20 10:42:03] DEBUG: Starting version check...
[2020-09-20 10:42:03] DEBUG: Showing UI
[2020-09-20 10:42:03] DEBUG: Initializing import dialog...
[2020-09-20 10:42:03] DEBUG: Cleaning up temp dir
[2020-09-20 10:42:03] DEBUG: Using temp-dir: C:\Users\domen\AppData\Local\Temp\lrt_16849383446280428236
[2020-09-20 10:42:04] INFO: Locating last selected folder...
[2020-09-20 10:42:04] INFO: Latest Version of LRTimelapse: 5.4.0 (2020-03-10), installed Version: 5.5.1 (2020-09-09)
[2020-09-20 10:42:04] INFO: ...done locating last selected folder.
[2020-09-20 10:42:04] DEBUG: ...done initializing import dialog.
[2020-09-20 10:42:05] DEBUG: Latest Version of Adobe DNG Converter: 12.4.0 (12040000) Installed Version: 12.4 (12040000)
[2020-09-20 10:42:05] DEBUG: Memory: [max|22276] [used|167] [free|22109]
[2020-09-20 10:43:35] INFO: --- Loading directory: C:\Users\domen\Desktop
[2020-09-20 10:43:35] DEBUG: Loading sequence properties from C:\Users\domen\Desktop\.lrt\lrtsequence.properties
[2020-09-20 10:43:35] WARN: Sequence properties-file not found.
[2020-09-20 10:43:35] DEBUG: Done loading previews.
[2020-09-20 10:43:35] DEBUG: Memory: [max|22276] [used|150] [free|22126]
[2020-09-20 10:43:38] INFO: --- Loading directory: C:\Users\domen\Desktop\LRTimelapse test
[2020-09-20 10:43:38] DEBUG: Loading sequence properties from C:\Users\domen\Desktop\LRTimelapse test\.lrt\lrtsequence.properties
[2020-09-20 10:43:38] WARN: Sequence properties-file not found.
[2020-09-20 10:43:38] DEBUG: Memory: [max|22276] [used|243] [free|22033]
[2020-09-20 10:43:38] DEBUG: Figuring out the workflow status of the sequence.
[2020-09-20 10:43:38] DEBUG: Buffer size for ExifTool: 2
[2020-09-20 10:43:41] DEBUG: Sequence shot in manual mode
[2020-09-20 10:43:41] DEBUG: Timestamp Data complete!
[2020-09-20 10:43:41] DEBUG: Sequence is new or was processed with LRT < 4.0
[2020-09-20 10:43:51] DEBUG: Done loading previews.
[2020-09-20 10:43:51] DEBUG: Memory: [max|22276] [used|955] [free|21321]
[2020-09-20 10:44:06] INFO: 20 XMP-files successfully saved.
[2020-09-20 10:44:13] INFO: Reloading XMP only...
[2020-09-20 10:44:13] DEBUG: Timestamp Data complete!
[2020-09-20 10:44:13] DEBUG: Loading sequence properties from C:\Users\domen\Desktop\LRTimelapse test\.lrt\lrtsequence.properties
[2020-09-20 10:44:14] DEBUG: Done loading previews.
[2020-09-20 10:44:14] DEBUG: Memory: [max|22276] [used|1075] [free|21201]
[2020-09-20 10:44:15] DEBUG: Buffer size for ExifTool: 2
[2020-09-20 10:44:15] DEBUG: Sequence shot in manual mode
[2020-09-20 10:44:19] DEBUG: Checking and fixing XMP values
[2020-09-20 10:44:19] DEBUG: Calculating Auto Transitions
[2020-09-20 10:44:31] INFO: 20 XMP-files successfully saved.
[2020-09-20 10:45:01] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:01] ERROR: Error creating visual preview for IMG_2066.CR2
[2020-09-20 10:45:01] WARN: Error loading visual preview for: IMG_2066.CR2 tried 1 times.
[2020-09-20 10:45:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:02] ERROR: Error creating visual preview for IMG_2085.CR2
[2020-09-20 10:45:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:02] ERROR: Error creating visual preview for IMG_2067.CR2
[2020-09-20 10:45:02] WARN: Error loading visual preview for: IMG_2085.CR2 tried 1 times.
[2020-09-20 10:45:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:02] WARN: Error loading visual preview for: IMG_2067.CR2 tried 1 times.
[2020-09-20 10:45:02] ERROR: Error creating visual preview for IMG_2076.CR2
[2020-09-20 10:45:02] WARN: Error loading visual preview for: IMG_2076.CR2 tried 1 times.
[2020-09-20 10:45:31] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:31] ERROR: Error creating visual preview for IMG_2066.CR2
[2020-09-20 10:45:31] WARN: Error loading visual preview for: IMG_2066.CR2 tried 2 times.
[2020-09-20 10:45:32] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:32] ERROR: Error creating visual preview for IMG_2071.CR2
[2020-09-20 10:45:32] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:32] ERROR: Error creating visual preview for IMG_2069.CR2
[2020-09-20 10:45:32] WARN: Error loading visual preview for: IMG_2069.CR2 tried 1 times.
[2020-09-20 10:45:32] WARN: Error loading visual preview for: IMG_2071.CR2 tried 1 times.
[2020-09-20 10:45:32] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:45:32] ERROR: Error creating visual preview for IMG_2068.CR2
[2020-09-20 10:45:32] WARN: Error loading visual preview for: IMG_2068.CR2 tried 1 times.
[2020-09-20 10:46:01] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:46:01] ERROR: Error creating visual preview for IMG_2066.CR2
[2020-09-20 10:46:01] WARN: Error loading visual preview for: IMG_2066.CR2 tried 3 times.
[2020-09-20 10:46:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:46:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:46:02] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:46:02] ERROR: Error creating visual preview for IMG_2076.CR2
[2020-09-20 10:46:02] ERROR: Error creating visual preview for IMG_2075.CR2
[2020-09-20 10:46:02] ERROR: Error creating visual preview for IMG_2085.CR2
[2020-09-20 10:46:02] WARN: Error loading visual preview for: IMG_2076.CR2 tried 2 times.
[2020-09-20 10:46:02] WARN: Error loading visual preview for: IMG_2075.CR2 tried 1 times.
[2020-09-20 10:46:02] WARN: Error loading visual preview for: IMG_2085.CR2 tried 2 times.
[2020-09-20 10:46:31] DEBUG: Run into DNG Converter timeout.
[2020-09-20 10:46:31] ERROR: Error creating visual preview for IMG_2066.CR2
[2020-09-20 10:46:31] WARN: Error loading visual preview for: IMG_2066.CR2 tried 4 times.
[2020-09-20 10:46:32] DEBUG: Run into DNG Converter timeout.
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#2 Gunther
Please see my answer here: https://forum.lrtimelapse.com/Thread-vis...8#pid46948

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#3 Barbossa
I have tried all of those steps, still no success. I only have windows defender on my laptop and I whitelisted LRTimelapse, DNG converter, the exiftool, everything. The error is the same, DNG converter timeout. Do you know what else could be blocking the program or the converter?
Thank you so much for your help.
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#4 Gunther
Please see this faq with some more tips and explanations:
https://forum.lrtimelapse.com/Thread-vis...w-previews

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#5 Barbossa
I tried all that but still no luck. Do you maybe know what else or what setting on the pc might be blocking the program?

...also check out: