Posts: 2
Threads: 1
Joined: May 2017
I have just started using a licensed LRT 4, and I consistently get the same error message when using "Render Video". At the end of the operation, I get an error message like this:
The log file shows that the entire rendering has worked but the last three lines are like:
[2017-05-03 00:36:29] ERROR: Could not copy temporary file to render directory (D:\Photos\2017\05 - May\Monday_01_RightMiddleUpper\RightMiddleUpper_LRT\LRTSequence_101642-101920_h264-420_1080p_24_MQ.mp4)
[2017-05-03 00:36:29] ERROR: D:\Photos\2017\05 - May\Monday_01_RightMiddleUpper\RightMiddleUpper_LRT\LRTSequence_101642-101920_h264-420_1080p_24_MQ.mp4 (Access is denied)
[2017-05-03 00:36:29] ERROR: The temporary file is still in: C:\Users\Office\AppData\Local\Temp\LRT_Render_7795223776445251368.mp4
I emailed the error message, and while Gunter Wegner was very responsive, the advice didn't help. The first advice was to question if there is an access right issue with drive D:. That is only an extra hard drive that I have used without problem. But to be sure, I directed the destination to be drive C:, and got the same error message and similar log file error content. In a second email, Gunter Wegner said that this is not an error that is reported by anyone else.
The only thing that may be "strange" about my Windows10 setup is that I created only a single account (it's only me and my private desktop) and don't have password. As a way of trying, I made the security of Users to be the same as Administrators and SYSTEM, but I still get the same error. I don't know why LRTimelapse is having this kind of trouble.
This failure would have been a total game-ender for me to use this product which otherwise worked perfectly. Fortunately, I can take the brute force method of manually moving the rendered file from the Windows10 temporary folder into the real destination and renaming the file. But this is a tedious step. If I can do it manually, why can't LR Timelapse??
Can anyone please help?
The log file shows that the entire rendering has worked but the last three lines are like:
[2017-05-03 00:36:29] ERROR: Could not copy temporary file to render directory (D:\Photos\2017\05 - May\Monday_01_RightMiddleUpper\RightMiddleUpper_LRT\LRTSequence_101642-101920_h264-420_1080p_24_MQ.mp4)
[2017-05-03 00:36:29] ERROR: D:\Photos\2017\05 - May\Monday_01_RightMiddleUpper\RightMiddleUpper_LRT\LRTSequence_101642-101920_h264-420_1080p_24_MQ.mp4 (Access is denied)
[2017-05-03 00:36:29] ERROR: The temporary file is still in: C:\Users\Office\AppData\Local\Temp\LRT_Render_7795223776445251368.mp4
I emailed the error message, and while Gunter Wegner was very responsive, the advice didn't help. The first advice was to question if there is an access right issue with drive D:. That is only an extra hard drive that I have used without problem. But to be sure, I directed the destination to be drive C:, and got the same error message and similar log file error content. In a second email, Gunter Wegner said that this is not an error that is reported by anyone else.
The only thing that may be "strange" about my Windows10 setup is that I created only a single account (it's only me and my private desktop) and don't have password. As a way of trying, I made the security of Users to be the same as Administrators and SYSTEM, but I still get the same error. I don't know why LRTimelapse is having this kind of trouble.
This failure would have been a total game-ender for me to use this product which otherwise worked perfectly. Fortunately, I can take the brute force method of manually moving the rendered file from the Windows10 temporary folder into the real destination and renaming the file. But this is a tedious step. If I can do it manually, why can't LR Timelapse??
Can anyone please help?