When saving the app crashes and then cannot be restarted.

Processor Intel® Xeon® Gold 6230R CPU @ 2.10GHz 2.10 GHz (2 processors)
Installed RAM 352 GB (351 GB usable)
System type 64-bit operating system, x64-based processor
Windows 11

This post was last modified: 2024-11-21, 15:26 by mopperle.

Please post the log file, you'll find it in the info-menu, "Show Log-File". If you post your log file here, please enclose it in code tags:

Code:

...your log file here...

Do you have an entry in the Windows Eventviewer at the time of the crash?
BTW., I dont think you have 352 GB RAM installed.

This is the log file error being reported:
#A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffe0352b678, pid=11008, tid=60560
# JRE version: OpenJDK Runtime Environment Zulu21.30+15-CA (21.0.1+12) (build 21.0.1+12-LTS)
# Java VM: OpenJDK 64-Bit Server VM Zulu21.30+15-CA (21.0.1+12-LTS, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# C [ntdll.dll+0x5b678][thread 60272 also had an error]
[thread 61244 also had an error]
[thread 45672 also had an error]

The crash happened in ntdll.dll which to me indicates that a native call (possibly from Java or a loaded native library) triggered the error.

So I've tried the following:
I white-listed folder and all apps in malwarebytes and norton. Rebooted. Same issue.
Then uninstalled both malwarebytes and norton. Rebooted. Same issue.
Turned windows defender off. Rebooted. Same issue.
Checked drivers for RTX5000, all up-to-date. Also made sure that all other drivers were updated. Rebooted. Same issue
Did a memory test and everything passed. (yes, the system has 352 Gb Ram). Same Issue
Checked for Windows Updates. Up-to-date.

Is it ntdll.dll or OpenJDK Zulu21.30+15-CA?
Can't identify any other third-party application or library interfering with Java.
Can't identify any other hardware faults
Is there a bug in the native code or a library mismatch?
Corrupted or incompatible native libraries?
Could it be a corrupted or incomplete Java Installation?
JVM misconfiguration?

Any suggestions on what to try next?
In the meantime, I'll try rebooting into safe mode to see if there is a third-party software interfering.

As we already discussed via email, this seems to be some low level incompatibility between your system and the java runtime. It's interesting though, that you reported that this happens with LRT 6 too, which uses an older and different Java environment.
I'm afraid, that must be something specific on your system (no other users are reporting similar issues), therefore currently I'm a bit lost how to help you with this, I'm sorry...