Posts: 4
Threads: 1
Joined: Sep 2021
Hi Gunther,
I've encountered a major issue since downloading the 5.6.2 update and I'm currently unable to open, uninstall or install the latest version of LRT.
I was using 5.6.0 with no problem until last week when I downloaded version 5.6.2 and tried to install it. I received an error message at the end of the setup saying 'Access is denied' and then another saying 'Setup was not complete, please correct the problem and run setup again'. Since this occurred, when I try to open my existing version 5.6.0, I receive an error message saying 'This application requires a java runtime environment 10.0.3'.
I then downloaded and installed the latest java update from here: https://www.java.com/en/download/manual.jsp however this did not fix the issue.
I've also tried to uninstall LRT from my computer however I've been unable to do this and received an error message 'the setup files are corrupted. Please obtain a new copy of the program'.
I've now also downloaded and tried to install the latest version, 5.6.3 but I receive the same 'Access is denied' error message when running the set up.
My operating system is a Windows 10 64-bit laptop.
Would be grateful for your assistance to be able to use LRT again.
I've encountered a major issue since downloading the 5.6.2 update and I'm currently unable to open, uninstall or install the latest version of LRT.
I was using 5.6.0 with no problem until last week when I downloaded version 5.6.2 and tried to install it. I received an error message at the end of the setup saying 'Access is denied' and then another saying 'Setup was not complete, please correct the problem and run setup again'. Since this occurred, when I try to open my existing version 5.6.0, I receive an error message saying 'This application requires a java runtime environment 10.0.3'.
I then downloaded and installed the latest java update from here: https://www.java.com/en/download/manual.jsp however this did not fix the issue.
I've also tried to uninstall LRT from my computer however I've been unable to do this and received an error message 'the setup files are corrupted. Please obtain a new copy of the program'.
I've now also downloaded and tried to install the latest version, 5.6.3 but I receive the same 'Access is denied' error message when running the set up.
My operating system is a Windows 10 64-bit laptop.
Would be grateful for your assistance to be able to use LRT again.