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Cannot extract visual

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#1 pierre587
Hi , i Don't succed to launch extract visual, it stays stucked in 0% or 1% after a while.
[Image: https://nsa39.casimages.com/img/2018/10/...742282.png]
The dng converter is in green
Can you help me?
Cheers
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#2 gwegner
The screenshot doesn't show anything. Please make sure to have the latest DNG Converter installed. If the problem persists, send me the log file, after this happens (info menu/show log)
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#3 pierre587
I sent to you the log file on the support adress mail

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